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All OEM product comes with a warranty direct from the manufacturer. That warranty will vary depending on which brand you are purchasing, and we recommend that you visit the OEM website for exact specifications. We will handle all warranty issues within the first 30 days of receiving the product. After that, you must contact the OEM company directly.

• What is a Compatible Product?
  A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). These cartridges are designed to meet or in some cases even exceed the standards set by the OEM in terms of performance, print quality and page yield.

• Guarantee
  Our OEM and Compatible products are covered by 30-Days money back program. We will send you a replacement or money back in the following cases:

  • The product you bought was defective or damaged.
  • Non-defective or damaged product in unopened original packaging (subject to re-stocking fee).
  • A shipping error occurred on our side.
  We try to make the return process as easy as possible. For complete information please see our Returns Policy.

• Product Substitution Policy
  Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. At such times, TonerMAX.com reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Our Customer Care team will contact you in such cases, to make sure you are informed about the substitution. Should you receive such product and find it unsatisfactory, you may return the product for an exchange or refund.

Is it in stock?

Yes. ^(*) Our network of 200+ fulfillment partners provides us with ready access to the products our customers need 99+% of the time. In very rare cases where the manufacturer itself is temporarily unable to keep up with demand, we may be subject to the same availability constraints as everyone else. Often, we are able to locate some internationally, or to propose alternatives to keep you printing.

In every case, we will be prompt and proactive in our communication with you about any sourcing delays.

Our procurement experts are constantly on the lookout for new suppliers. Would you like to be one? Check out our Suppliers section to learn more and get in touch.

Larger Quantities We can help you now!

The current value of the Dollar is creating excellent opportunities for you to improve your margins by sourcing in the United States, and we are experienced in serving overseas resellers. We are happy to:

• Ship to your USA freight forwarder and take note of any special requirements Negotiate special pricing to help you win tenders and more effectively compete in your country Logistics (Air & Sea) assistance at no extra charge
• Accept payment via TT / Wire Transfer / International credit cards

Small Quantities We're working on it.

Until we can be sure to deliver the same level of customer satisfaction we can ensure in the USA, we'd rather not accept your order than risk letting you down.

Our acquisitions team is preparing to extend the TonerMAX.com concept to 10 additional international markets soon by buying leading e-retailers. Operationally, we are also planning to excellently service international customers from the USA as well, but we have some work to do.