SHIPPING & DELIVERY POLICY
Last updated April 12, 2023
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard, UPS, USPS, FEDEX shipping on all orders.
Please consider 1-2 Working Days of order handling time in our warehouse before the order is fully processed.
Once completed, you will receive an email with a shipment confirmation that includes a tracking code.
(please note in some cases our shipping partner may not provide us with a tracking code on low weight, low volume and low value items)
In case you have not received any such confirmation email within 2 Working Days after order placement, please contact our customer support team at support.tonermax.com.
In most cases shipments to the lower 48 states will arrive within 1-7 days after ordering, depending on a variety of factors, including but not limited to: unexpected or seasonal workload changes, 3rd party handling of the delivery, unexpected stock breaks or product damages that occur during the pulling, handling and packing processes in our warehouse.
Customers will always be informed by email if any such delays were to occur.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders that warrant pallet freight due to their oversized size, weight or volume might be handled as such. Customers will be contacted in any such cases.
Any limitations set by our third party forwarders will automatically and without limitations apply to all our shipments.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
ADDENDUM
QUESTIONS ABOUT RETURNS?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Log In